Last updated: September 2026
By using the Neuroviq WhatsApp AI Assistant platform ("the Platform"), you agree to the following terms.
These terms apply to businesses ("Clients") who use the Platform to manage WhatsApp conversations with their customers, and to individuals accessing the Platform on a Client's behalf.
Neuroviq (Pty) Ltd provides an AI-assisted WhatsApp messaging platform. The Platform receives messages sent to a Client's connected WhatsApp Business number, generates AI-assisted replies, and allows Client staff to review, manage, and manually respond to conversations.
Clients are responsible for ensuring their use of WhatsApp messaging complies with applicable law, including obtaining any necessary consent from their own customers to be contacted. Clients are responsible for the accuracy of information they provide and for appropriate use of AI-generated responses.
Client accounts are created and managed by Neuroviq. Clients are responsible for keeping their login credentials secure and must notify Neuroviq promptly of any suspected unauthorized access.
While we aim for high availability, the Platform is provided "as is" without guarantee of uninterrupted service. Neuroviq is not liable for message delivery failures caused by third-party services (including WhatsApp/Meta) outside our control.
Use of the Platform is also governed by our Privacy Policy.
Neuroviq may pause a Client's account (for example, for non-payment) or archive it, either of which stops the AI from replying automatically; a paused account can still be signed into to manage pending administrator access requests, while an archived account cannot be signed into at all. Neither carries any commitment or timeline to delete the Client's data.
A Client's arrangement with Neuroviq may also be ended, by Neuroviq at the Client's request, through one of two processes described in full in our Privacy Policy: a standard process involving a 30-day hold (during which the account can still be reactivated) before permanent deletion, or immediate deletion at the Client's written request with no waiting period. Clients cannot start either process themselves from within the Platform.
We may update these terms as the Platform evolves. Continued use of the Platform after changes constitutes acceptance of the updated terms.
Neuroviq (Pty) Ltd — info@neuroviq.co.za — Pietermaritzburg, South Africa