Neuroviq WhatsApp AI Assistant — Data Deletion Instructions

If you would like your data deleted from the Neuroviq WhatsApp AI Assistant platform, please follow these steps:

If you are a Client (business using the Platform):

Contact us at info@neuroviq.co.za with your business name and request. We offer two ways to handle this:

• Standard process: the AI stops replying to your customers straight away, and we offer you an export of your data. Your account then enters a 30-day hold, during which nobody at Neuroviq can access your conversations, and you can be reactivated at any point if you change your mind. Your WhatsApp number stays connected throughout the hold; only at the end of the 30 days do we disconnect it and permanently delete your data.
• Immediate deletion: if you'd rather not wait, tell us in writing that you either took your export or don't want one, and that you understand deletion cannot be undone. We then disconnect your number and delete everything straight away.

Either way, once deletion happens, it is permanent — our hosting provider's current plan does not keep backups, so deleted data cannot be recovered afterwards.

If you are a customer who messaged one of our Clients on WhatsApp:

Your data is controlled by the business you messaged, not Neuroviq directly. Please contact that business directly to request deletion of your information — this includes any of your past chats the business's WhatsApp Business App history imported into the Platform, which the business can permanently delete per contact. If you're unsure which business that is, or need help identifying them, contact us at info@neuroviq.co.za and we will assist.

What gets deleted:

Upon a valid deletion request, we remove the associated conversation history, customer contact details, imported WhatsApp Business App chat history and contacts, structured information collected about that conversation, and any weekly reports or AI-based insights generated for that account, from our systems.

When a business deletes a contact's imported history, only that phone number is kept (with no name or messages), so the history is not imported again. That phone number stays for as long as the business's account remains on the Platform, and is removed only when the whole account is permanently deleted.

We keep one internal record that a deletion took place — the business's name, which process was used, who carried it out, and when. This record contains no customer data or conversation content, and is kept for our own accountability purposes.